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Updated 6 October 2026.

Transfers are arranged by Mark Kennedy, trading as Dublin Airport Transfers. Contact markkennedy32@gmail.com for booking questions, changes or complaints.

A request is not a confirmed booking. An acknowledgement email only confirms receipt. Mark must check availability, vehicle suitability and the agreed fare, then send booking confirmation. Mark may drive the journey himself or assign another driver.

Provide accurate collection and destination addresses, dates and times, flight details where requested, passenger numbers and luggage requirements. All times are Ireland local time. For return transfers, check both journey legs. Tell Mark about changes as soon as possible.

Vehicle capacity, equipment suitability, child seats, extra stops and practical assistance must be agreed before confirmation. Vehicle illustrations do not guarantee a particular vehicle.

The fare and payment method are agreed in advance. Submitting a request takes no payment. Online payments and website payment links are currently unavailable; agree payment arrangements directly with Mark. Do not send card details by email or through the booking form. A quote or payment alone does not replace booking confirmation.

Contact Mark promptly if you need to change or cancel, or if a flight is delayed. Waiting arrangements and any applicable changes, cancellation or refund terms must be communicated and agreed before confirmation. This website does not currently publish a cancellation fee, waiting allowance or refund deadline.

Keep your confirmation and booking reference. These terms do not limit your statutory rights.

Updated 6 October 2026. This notice explains how booking information is used and protected.

Who is responsible? Mark Kennedy, trading as Dublin Airport Transfers, is responsible for booking information. Email markkennedy32@gmail.com for privacy questions or requests.

What we collect. Your name, email, mobile number, journey addresses, dates and times, flight number, passenger and luggage counts, payment preference, booking reference and status, and any practical notes you choose to provide. When booking for someone else, we also collect the booker’s name, the passenger’s name and an optional passenger contact number. We record the permission declaration supplied, its wording version and the time it was submitted. A booker’s declaration is not independent verification of the passenger’s consent. Quote and payment-status records are kept where applicable. Hosting providers also process technical information needed to deliver and protect the website.

Why it is used. To respond to your request, assess availability and suitability, agree a fare, arrange a driver, communicate about the journey and handle changes or complaints. Required contact and journey fields are needed to arrange the transfer. Optional notes can be left blank. Booking decisions are made by Mark, not solely by an automated system.

Legal bases. For someone arranging their own transfer as a party to the booking contract, we use contact and journey details to take steps at their request before a contract and carry out the booking. For a different passenger whose transfer is arranged by a booker, we rely on legitimate interests in arranging that authorised journey, using only necessary details and taking account of the documented assessment of the passenger’s rights and expectations. Separate consent applies to accessibility information, with explicit consent where it reveals health information. Legal obligations apply to required tax records. Protecting the service and handling actual disputes rely on legitimate interests, with relevant records reviewed rather than held indefinitely. Acknowledging this notice is not consent to marketing or to processing health information.

Accessible-vehicle requests. The form has one accessible-vehicle checkbox and an optional equipment-requirements field. Provide equipment dimensions or folding information only, not diagnoses, medical history or medical records. A separate, initially unticked permission box asks the passenger for explicit agreement to using those requirements and sharing necessary details with the assigned driver. For third-party bookings, the booker declares that the passenger explicitly agreed and has seen this notice; permission is not assumed from making a booking. If that declaration cannot be made, contact Mark without submitting another person’s details. Consent can be withdrawn by emailing Mark; he will explain whether a transfer can still be arranged without those details. Mark discusses vehicle suitability directly before confirmation and investigates doubtful third-party permission before confirming. Even a simple accessible-vehicle request can reveal health information, so these details receive the additional permission and restricted-sharing safeguards described here.

Who receives it. Mark gives the driver assigned to your transfer only the information necessary to carry out that journey, such as collection time and location, destination, passenger contact details and agreed vehicle requirements. Other drivers do not receive dashboard access through this process. Cloudflare hosts the website and booking database. Resend delivers booking emails, and Google/Gmail receives emails sent to Mark’s inbox. Operator alerts contain only a reference and a sign-in link; customer acknowledgements contain ordinary journey details. Accessibility selections, equipment requirements, permission declarations and free-text notes are not included in these notification emails. Supabase provides the operator’s sign-in and password recovery, rather than the customer booking database. Online payments are currently unavailable: the website does not collect card details or create live SumUp payment links. Any future online-payment service will be explained here before it is enabled.

International processing. Providers may process information outside the European Economic Area; we do not promise that all information stays in Ireland or the EU. Cloudflare, Resend and Supabase publish data-processing agreements as part of their standard service terms, including contractual safeguards for applicable international transfers. Resend describes primary processing in the United States. You can read the Cloudflare agreement, Resend agreement, Supabase agreement and Google privacy policy. Mark’s Google/Gmail inbox is a separate service; this notice does not represent a personal Gmail account as a contracted Google Workspace processor. Mark has approved the documented review of these service arrangements and international-transfer safeguards. Copies of relevant safeguards can be requested from Mark.

Approved retention periods. Ordinary completed-journey details: 12 months after the journey. Declined, cancelled or unused requests: 90 days after closure. Assistance notes: 30 days after the journey. Necessary invoices and tax records: six years, kept separately. Relevant records may be retained longer while an unresolved complaint, refund or legal matter requires them, with review when it is resolved.

How retention is applied. These periods also need to be applied to Mark’s email, attachments and driver copies. The dashboard records retention reviews and provides cleanup previews; neither deletes customer data. A separate, manually confirmed cleanup tool has been implemented and tested using disposable records on the test site. Manual live cleanup is enabled. It clears only an eligible booking’s expired fields after review and explicit confirmation, preserves quote and financial records, and blocks records with unresolved holds. It does not run automatically. Mark has approved monthly retention reviews and must address expired information promptly, including separate email and driver copies. Provider logs and backups are not cleared by the dashboard and need separate handling.

Your rights. Depending on the circumstances, you can request access, correction, erasure, restriction or a portable copy of your data, and object where processing relies on legitimate interests. Where consent is used, it can be withdrawn without affecting earlier lawful processing. Email Mark; he may need to verify your identity. You can also complain to Ireland’s Data Protection Commission.

Cookies. The driver area uses essential sign-in cookies. The website code does not currently include advertising or analytics tracking. Hosting and security services may process technical request information.